Transport
Please wait 1-3 weeks

All our products will be shipped within 3 working days, but there may be a slight delay during peak hours (such as holidays and public holidays). We choose the fastest and most cost-effective products that arrive in the United States, so most goods shipped to the United States take 1-4 weeks.

If your product is not in place within 30 working days, please contact us at support@basannob.com so that we can provide you with help regarding the status of your order. Due to express and customs inspections, orders depending on global destinations may take longer, so if your order does not arrive within the usual 7-15 working days, please consider this.

Do you ship America & how much does shipping cost?

Yes - We ship America. Free shipping over for orders over $39.98. If less than $39.98, we charge $5.99.

Will i be charge for customs and taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Delivered but not found?

Oh no! If you can't find your package right away, please first check with your household and neighbors. It can be common in certain areas for packages to be delivered to a neighbor by mistake.

If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If all else fails, please reach out to the support team directly at support@basannob.com with your order number in the subject line to investigate further.""

Correct information:

When you order it, Please note your order information should be correted. So please provide with the accurate and detailed shipping information with your phone number for the shipping.

If an item is returned because it was not deliverable due to an incorrect or incomplete address. Customer will have to be responsible for both the shipping and return charges.

Contact us

We will do our best to expedite processing and lose time, if you have any questions, please contact us immediately:support@basannob.com.